Privacy Policy

Last updated: 2025/11/21

At Lenuma Cleaning Co., your privacy and trust are at the heart of everything we do. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our cleaning services.

1. Information We Collect

We collect only the information necessary to provide you with excellent service, including:

  • Contact details: name, address, phone number, and email when you book a service or request a quote.
  • Service details: preferences, instructions, and notes you share about your home or cleaning requirements.
  • Payment information: processed securely through our third-party payment provider (we never store your full credit card details).
  • Access information: if you choose to provide house keys or entry codes, they are handled securely in accordance with our internal security procedures.
  • Website usage data: collected through cookies and analytics tools to improve user experience and site performance.

2. How We Use Your Information

We use your information to:

  • Schedule and manage your cleaning appointments
  • Communicate with you about bookings, updates, and feedback
  • Process payments securely
  • Improve our services and website experience
  • Comply with legal obligations or safety requirements

We never sell, rent, or trade your personal information.

3. Secure Handling of Keys and Access Codes

If you choose to provide a key or access code for cleaning, your information is stored securely according to Lenuma’s Secure Handling of House Keys and Entry Codes Policy:

  • Keys are labelled using anonymous client IDs (never your name or address).
  • Keys are kept in a locked safe when not in use.
  • Digital codes are stored in encrypted systems accessible only to authorized personnel.
  • Lost or stolen keys are reported immediately, and the client is notified within two hours.

4. Data Storage and Security

Your information is stored securely in password-protected systems. We take reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

All employees are trained in privacy and confidentiality procedures and are required to follow our internal Safe Chemical Handling and Secure Data Management protocols.

5. Employee Confidentiality

All Lenuma employees:

  • Undergo police background checks prior to employment and annually thereafter.
  • Receive training in confidentiality and customer data handling.
  • Are bound by non-disclosure agreements prohibiting the sharing of client information.

6. Cookies and Analytics

Our website uses cookies to understand visitor behaviour and improve performance. Cookies help us analyze web traffic, personalize content, and enhance user experience.
You can adjust your browser settings to refuse cookies if you prefer.

7. Your Rights

You have the right to:

  • Access, correct, or request deletion of your personal information
  • Withdraw consent for marketing communication at any time
  • Request a copy of the data we hold about you

To exercise these rights, please contact us at  XYZ

8. Data Retention

We keep your information only as long as necessary to provide our services and comply with legal and accounting obligations. Key codes and client notes are deleted immediately after service termination unless you request otherwise.

9. Third-Party Services

We may use trusted third-party providers (e.g., payment processors, booking systems) that comply with data protection laws. These providers only use your information to perform contracted services on our behalf.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the most recent revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Lenuma Cleaning Co.

North Vancouver, BC