Frequently Asked Questions
About Lenuma’s Cleaning Services
Lenuma provides premium residential cleaning across North Vancouver and surrounding North Shore neighbourhoods, including:
- Lonsdale
- Edgemont Village
- Deep Cove
- Blueridge
- Lynn Valley
- Canyon Heights
- Seymour
We’re proud to serve the communities where calm, care, and quality living meet. Learn more about the neighbourhoods we serve here or contact us to suggest an area.
Yes. Our professional cleaners arrive fully equipped with eco-friendly cleaning products, microfiber cloths, HEPA vacuums, and all tools required for your clean.
Always. We use non-toxic, biodegradable cleaning products that are safe for children, pets, and the environment. We avoid bleach unless specifically requested and approved.
Yes. If you or someone in your household is scent-sensitive, simply request a fragrance-free clean when booking.
No — though we recommend being home for your first visit so we can understand your preferences. After that, you can provide secure key or entry access if you prefer.
Security and Trust
We follow a strict key and entry code handling policy. All keys are coded anonymously and stored in a locked safe. Digital codes are encrypted and only accessible to management.
Yes. Every Lenuma employee — never a contractor — passes a police background check, is insured and bonded, and covered by WCB. Your home and peace of mind are always protected.
Our Team and Membership Program.
We do our best to send the same cleaner or small team so they get to know your home and preferences. You’ll always be notified in advance if there’s a change.
When you schedule recurring cleaning (weekly, bi-weekly, or monthly), you automatically become a Lenuma Member — no sign-up or joining fee. Learn more about our Membership here.
Deep Cleaning and Special Services
Yes. Our deep cleaning covers neglected and hard-to-reach areas, including baseboards, grout, behind appliances, and more — ideal for seasonal refreshes or move-ins.
Yes. One-time cleans are available, and many clients choose to continue regularly after seeing the results.
We do. These are add-on services that can be booked with your regular or deep clean.
Booking and Payments
Click Book Now on our website, choose your preferred time, and get an instant quote in your inbox.
Please provide at least 24 hours’ notice for cancellations or changes to avoid a fee and help us maintain consistent schedules for our staff.
We accept all major credit cards via our secure online payment system. Regular clients are billed automatically after each service.
Quality and Satisfaction
It depends on your home’s size and condition. A typical two-bedroom home takes 2–3 hours. You’ll receive a time estimate before your clean.
Your satisfaction is guaranteed. If something isn’t right, contact us within 24 hours and we’ll come back to make it right — no questions asked.
Always. We use colour-coded cloths to prevent cross-contamination and disinfect all vacuums and tools between every visit.
Our Promise
At Lenuma, we don’t just clean homes — we care for them.
Our mission is to bring calm, order, and freshness into your space through eco-friendly cleaning and consistent, thoughtful service. Welcome Home.
Book now